Privacy Policy Borneo Slot — Protecting Your Personal Data

Welcome to the Borneo Slot Privacy Policy page. We, Borneo Slot ("platform", "us"), operate as an online betting platform offering slots, live casino, football betting, e-sports, jackpot, and a variety of other online entertainment services to users in Malaysia.

This Privacy Policy provides a detailed explanation of how Borneo Slot collects, stores, processes, uses, and protects your personal data when you use our platform. It also outlines your rights regarding that personal data and how you may exercise them.

This Privacy Policy applies to all registered Borneo Slot members, website visitors, and anyone who interacts with our platform in any capacity. By using the Borneo Slot platform, you agree to the data collection and usage practices described in this document.

If you are under 18 years of age, please stop using our platform immediately. Borneo Slot does not knowingly collect personal data from minors. Should we discover that data from an underage individual has been collected, it will be deleted promptly.

Borneo Slot collects various categories of personal data depending on how you interact with our platform. The following are the types of data we may collect:

Identity Data:

• Full name as per MyKad or Malaysian passport
• Identity card number (MyKad) or passport number
• Date of birth and age
• Photo or copy of identity document (for KYC verification)
• Gender

Contact Data:

• An active Malaysian mobile number
• A valid email address
• Residential address in Malaysia

Financial Data:

• Malaysian bank account number (Maybank, CIMB, Public Bank, RHB, Hong Leong, and others)
• E-wallet account number (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal transaction history
• Betting and game records

Technical Data:

• Device IP address
• Web browser type and version
• Device type and operating system
• Location data (country/city level only)
• Cookies and user session data

Borneo Slot collects your personal data through various transparent and lawful methods. Understanding how we collect data helps you make more informed decisions about the information you share with us.

Directly from You:

• Account Registration Form — when you register as a new Borneo Slot member, you will be asked to provide basic information such as your name, phone number, email address, and date of birth.
• KYC Verification Process — to meet compliance requirements, you may be asked to upload a copy of your MyKad or passport for identity verification.
• Financial Transactions — when you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your payment account details are recorded.
• Customer Support Communication — when you contact our support team via live chat or email, the conversation is recorded for quality assurance and audit purposes.

Automatically During Platform Use:

• Technical data such as IP address, device type, and browser version are collected automatically when you access the Borneo Slot platform.
• Cookies and similar tracking technologies are used to maintain your login session and personalise your user experience.
• Game activity records — including game types played, bet amounts, and outcomes — are retained for fairness control and fraud detection purposes.

Borneo Slot uses your personal data solely for legitimate, necessary purposes directly related to the provision of our online betting platform services. We do not use your data beyond what is required for the following purposes:

• Member Account Management — creates and manages your Borneo Slot account, including the login process, password resets, and two-factor authentication.
• KYC Compliance & Age Verification — verifying your identity and confirming you are aged 18 or above before granting access to the platform, in line with our responsible gambling commitments.
• Financial Transaction Processing — securely and efficiently processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Fraud Prevention & Security — detects and prevents fraudulent activity, money laundering, unauthorised access, and any misuse of the Borneo Slot platform.
• Customer Support Services — providing effective technical assistance and customer support whenever you need help.
• Important Communications — sending important account notifications, transaction updates, relevant Borneo Slot promotions, and platform policy updates.
• Platform Improvements — analyses usage patterns to improve user experience, platform performance, and the development of better new features.
• Legal Compliance — fulfilling applicable legal and regulatory obligations, including cooperation with Malaysian authorities where required.

Borneo Slot will not use your personal data for purposes unrelated to platform operations without first obtaining your explicit consent.

Borneo Slot understands the importance of keeping your personal data confidential. We do not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, in the following limited circumstances, we may share your data:

• Payment Service Providers — required financial data is shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks to process your transactions. These providers are bound by strict confidentiality agreements with Borneo Slot.
• Game Software Providers — required information is shared with internationally licensed game providers that supply slots, live casino, and other games on the Borneo Slot platform. They operate under valid licences and comply with international data protection standards.
• Malaysian Authorities — Borneo Slot will disclose personal data to Malaysian authorities when required by law, court order, or legitimate criminal investigation. This includes the Royal Malaysia Police (PDRM) and Bank Negara Malaysia where applicable.
• Technical Service Providers — cloud service, cybersecurity, and technical infrastructure providers engaged by Borneo Slot may have limited access to data solely in the context of delivering technical services.

Protecting members' personal data is Borneo Slot's highest priority. We implement multiple layers of technical and organisational security to keep your data safe at all times.

Borneo Slot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies — required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting the platform's core functionality.
• Performance Cookies — collects information on how you use the Borneo Slot platform, such as your most frequently visited pages and response times. This data helps us improve platform performance.
• Functional Cookies — stores your preferences such as language, location, and display settings to deliver a more personalised experience during your gaming sessions on Borneo Slot.
• Analytics Cookies — used to understand platform usage patterns on an aggregated, anonymised basis to help us develop more useful new features.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Borneo Slot platform. Please refer to your browser's help documentation for more information on managing cookies.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by Borneo Slot:

To exercise any of the rights above, please contact the Borneo Slot privacy team by email at support@borneoslot.biz with the subject line "Privacy Rights Request". We will process your request within the timeframe stipulated by Malaysian law.

Borneo Slot retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.

• Active Account Data — active members' personal data is retained for the duration the account remains active, plus 7 years after account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Financial Transaction Records — deposit, withdrawal, and betting records are retained for a minimum of 7 years as required by Malaysian financial regulations.
• Security Logs — access logs and security activity records are retained for 2 years for investigation purposes in the event of a security incident.
• Support Communication Data — live chat session records and customer support emails are retained for 1 year for quality control purposes.
• Cookie Data — session cookies are deleted automatically when you close your browser, while persistent cookies expire within 30 to 365 days depending on their type.

Once the retention period has expired, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

Borneo Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. Any changes will take effect immediately upon publication of the updated version on this page.

When there are changes that are significant to how we process your personal data, Borneo Slot will notify you via:

• A notification email sent to your registered email address
• A prominent notice on the Borneo Slot platform homepage
• In-platform notification upon your next login

You are encouraged to review this Privacy Policy page periodically, especially after receiving any change notifications. The "Last Updated" date at the top of this page will always reflect when this document was most recently revised.

Your continued use of the Borneo Slot platform after any updates to the Privacy Policy are published constitutes your acceptance of and agreement to the revised terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding Borneo Slot's Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:

• Privacy Email: support@borneoslot.biz (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the Borneo Slot platform

Our privacy team is committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or data deletion requests, our response time is up to 21 business days in accordance with Malaysia's PDPA requirements.